What are delivery times?

Most orders are delivered within 3-7 business days. 7-12 business days for WA country, north QLD and most of the NT, except Alice Springs and Darwin.

What currency are your prices in?

Our website displays the prices of our products in Australian Dollars (AUD).

Do your prices include Goods and Services Tax(GST)?

Yes, all our prices include goods and services tax.

What options for payment do I have?

We only accept payment by credit card.

Do I need an account to place an order?

No, you do not need an account to place an order.

How do I know that my personal data is safe in your shop?

We care about your privacy and work hard to ensure that your data is secure and will not be provided to any third parties. To find out more about how we keep your data safe, please read our privacy policy.

What makes medicines24.com.au so safe?

Our shop is secured with SSL protocol which creates an encrypted connection between our server and your browser. It encrypts all your personal data, including credit card details, your name and address, so that it cannot be read by third parties.

Do you keep my credit card details?

No, we do not store your credit card details.

What is your privacy policy?

You can read our privacy policy here.

What is Stripe?

Stripe is a payment service provider through which we can accept payments via credit cards and digital wallets.

When will I receive my refund?

Once your refund has been received, it will be processed within 16 business days. You will receive an email when your refund has been processed.